Accessibility: What It Costs and What It Actually Returns
Simon Heistermann
Owner
This article was written with AI assistance and editorially reviewed.
On a newly built website accessibility is nearly free, and retrofitting an old one is genuinely expensive. Anyone charging you a surcharge for accessibility on a new build is selling you sound craftsmanship as an add-on. And anyone promising a quick retrofit for a ten-year-old page-builder site is underestimating where those problems come from.
In short
The price difference lies not in accessibility itself but in timing. Before the build it is a set of decisions; after the build it is a set of corrections to foundational decisions. The benefit goes well beyond legal certainty: the same structure assistive technology needs is the structure search engines and AI systems use to understand your site.
On a new build, accessibility is not a line item
Most of what WCAG 2.2 AA asks for consists of decisions that get made when building any website. Which greys the brand uses. Whether navigation is built from buttons or from divs. Whether headings express the outline or merely control font size. Whether a form field has a label. In their accessible variant those decisions take exactly as long as in the other one.
That is why we do not itemise accessibility separately. Our offer is 349 € net per month over a 12-month term, then 49 € net per month for hosting and maintenance; the website is yours from launch, and we quote an individual one-off price as an alternative. What that covers in detail is set out on our website as a service page.
Genuine extra work does exist, and we would rather name it than bury it: captions and transcripts for existing video, remediating legacy PDF documents, and testing with real users rather than tools alone. Those three cost money regardless of how well the site was built.
Why retrofitting costs so much more
| Case | Typical effort | Why |
|---|---|---|
| New build, accessible from the start | Effectively no surcharge | The same decisions, simply made differently |
| Well-kept site with a handful of defects | Contained correction | Contrast, focus rings and labels can be fixed in place |
| Grown site built on page-builder components | Substantial effort | The components themselves are not operable and cannot be swapped out |
| Legacy palette below the contrast threshold | Reaches into the brand design | The fix touches the logo, buttons, charts and print material |
| Back catalogue of video and PDFs | Scales with volume | Captions and tagged documents are produced per file, not per website |
The gap between row two and row three is the real cost driver. A technically sound site with five concrete defects is an afternoon's work. A site whose components cannot be operated by keyboard at all is not a repair job, it is a rebuild. And that is where the uncomfortable recommendation sits: if your site falls in row two, you do not need a relaunch. Fix the five things and keep the site. What a relaunch actually costs is set out in website relaunch cost.
In either case we deliver the technical implementation; the legal assessment of whether you are obliged at all belongs with a solicitor. The factual boundaries are drawn in who actually needs an accessible site.
What you get for it, paid out in users
According to Germany's federal statistical office, around 7.8 million people with a recognised severe disability lived in Germany at the end of 2025, or 9.4 per cent of the population. More interesting than the headline figure is the age distribution: roughly 45 per cent were between 55 and 74, and a further 34 per cent were 75 or older.
That is the point at which this stops being a question of consideration for others. For clinics, hotels, trades businesses and consultancies those age groups are not a fringe audience, they are frequently the part of the customer base with the most money to spend. Add everybody with no legally recognised disability who benefits from the same measures anyway: weakening contrast vision from the mid-forties, one hand on a pushchair, bright sunlight on the screen, a slow connection.
- Larger tap targets and clear focus states cut mis-taps on a phone for everybody
- Visible labels and comprehensible error messages are the most direct lever on form completion rates
- Sufficient contrast keeps text readable in sunlight and on poor displays
- Meaningful link text helps screen readers and skim-readers in equal measure
How the same principles sit inside a conversion-focused page is shown in converting websites in 2026.
The side effect for SEO and AI search is real
Accessibility is not a ranking factor, and nobody should sell it as one. The connection still holds, because both sides need the same information: a machine trying to understand a page reads exactly what assistive technology reads.
A correct heading hierarchy tells a screen reader and a crawler the same thing about the outline. Descriptive alt text is the only textual information an image supplies at all. Link text reading "learn more" is worthless to both. Semantic landmarks separate content from navigation, which matters directly when AI systems extract answer passages. And captions make video content searchable for the first time. Why that structure is becoming central to visibility in AI answers is covered in GEO instead of SEO.
Want to know whether repair or rebuild adds up in your case?
Get in touchConcrete steps for the next 90 days
- Days 1-20: establish the current state before naming a budget - keyboard test, contrast measurement, form review on your three most important pages
- Days 1-20: sort the findings into two buckets: fixable in place versus structurally caused
- Days 21-45: clear the first bucket, which is the part with the best ratio of effort to effect
- Days 21-45: get the second bucket priced and set it against the cost of a rebuild, instead of deciding on instinct
- Days 46-90: prioritise the video and PDF back catalogue by actual usage and remediate only what is genuinely being opened
- Days 46-90: publish the decisions you made as an accessibility statement, known gaps included
Conclusion
The honest answer on cost is that it depends on when you ask. Before the build, accessibility is a quality trait with no meaningful price. After the build, it is a project whose size depends on how the site came about. The benefit is the same in both cases and larger than the legal argument: more people able to complete your form, and a structure search engines and AI systems can read cleanly. What that means in code is set out in building an accessible website; whether you are obliged at all is settled in the accessibility act explained.
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Simon Heistermann
Owner
Heistermann Solutions is the web studio run by Simon Heistermann. We build custom websites for small and medium-sized businesses that want to achieve more online.
Every article grows out of day-to-day project work and is reviewed editorially before publication.
- Borken, Münsterland region
- simon@heistermann-solutions.de
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